Returns & Exchange
Both in case of exchange or return, the steps to follow are:
If you are in Spain and have a printer, manage your exchange or return here ir 3 simple steps (free shipping)
If you're not in Spain or don't have a printer:
You should send back the items that you want to return to our office. In the package, you need to include a note with your full name and order number that starts with #.
The shipping address is:
C / Doctors Trias i Pujol 6, 6-B
You can use the shipping service of your choice, but it is important that you take pictures of the receipt / ticket just in case there is any issue.
You have 14 days since the day you got the order.
2. Once the package arrives at our office, we will send you a voucher created especially for you, to your email. It won’t have an expiration date. You can use it in one or several purchases until the amount you have is used up.
If you want to make an exchange, you can place your order again with the correct size or item using the voucher.
In case you need an urgent exchange, feel free to contact us at email@example.com and we will arrange a fast solution.