Returns & Exchange
Both in case of exchange or return, the steps to follow are:
1. You should send back the items that you want to return to our office. (Pack the items in the transparent bag with gala black logo, keeping the labels. In the package, you need to include a note with your full name and order number that starts with #).
You can use the shipping service of your choice, but it is important that you take pictures of the receipt / ticket just in case there is any issue.
You have 14 days since the day you got the order.
2. Once the package arrives at our office, we will send you a voucher created especially for you, to your email. It won’t have expiration date and it will include also 5 euros additional to compensate the shipping costs. You can use it in one or several purchases until the amount you have is used up.
In case you need an urgent exchange, feel free to contact us at firstname.lastname@example.org and we will arrange a fast solution.