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Instructions to make the return

• Put the zip code where you made the order and then the order number of the product you want to return.

• To return the product you will be asked for the reason for said return, once selected you can choose a delivery point near you, a label will be generated if the option is available you can choose a delivery point without printing the label, then you must Take it to your nearest office.

It is important that you take pictures of the receipt in case there is a problem.

You have 14 days from the day you received the order.

Once the package arrives at our office:

We will send you a voucher created especially for you, to your email. It will not have an expiration date. You can use it in one or several purchases until the amount you have is exhausted.

If you want to make a change, you can place your order again with the correct size or article by selecting on the portal ``Change product´´

In case you need an urgent change, do not hesitate to contact us at pedidos@galablack.com and we will give you a quick solution.

CONDITIONS OF EXCHANGES AND RETURNS

Regarding changes or returns, the following points must be taken into account:

• If you want to change the size, color or product, you must request a Change product so that you can make a new purchase of the desired product. In the event that you purchased a product during sales season or with a promotion, you must buy it at the price at the time of the new purchase.

• For hygiene reasons, returns of masks, costume jewelery, stationery, air fresheners or perfume are not allowed.

• Returns must be in the same condition as when you received them. Used, washed or damaged garments will not be accepted.

• Remember that if your order had a discount or promotion you will receive the amount you paid for it at that time.

• As soon as we receive your package, we will verify the status of the items and refund the returned garments, shipping costs are not refundable.

• Gala Black is not responsible for additional charges derived from transport, the loss or misplacement of the order.